FAQs

Questions & Answers About Orders & Cancellation

Please visit the How to Order page for details on the shopping process on this site

You can cancel your order as long as you have not received confirmation that your order has been processed or you have not made any payment to us. All you have to do is contact us via the Contact Us page and explain in detail about the cancellation of your order.
Please visit the Terms & Conditions page for further explanation regarding order cancellation.

Questions & Answers About Quantity & Detail Product

Does the awkwardofficial.com site only serve wholesale purchases?

Yes. Our site only serves wholesale product purchases. For retail purchases, you can visit our sales channel. Please visit the How to Order page to see details of our product purchasing process

What is the minimum number of products that I can buy through the awkwardofficial.com site?

For Indonesian domestic customers, the minimum order we serve is 24 pcs per product category. In this minimum amount, you are free to choose whatever size and color you want.
For overseas customers, the minimum order we serve is 100 pcs per product category. And In this minimum amount, you are also free to choose whatever size and color you want.

If I am an overseas customer, how can I purchase this Awkward Brand sample product?

You can contact us first through the Contact Us page and provide us with more information. We will contact you soon to discuss this matter.

How do I make sure the size and the material of the clothes I choose is the one I need?

We have listed the details of the clothing sizes and materials on each selected product page. Please make sure you understand all the descriptions listed on the product page!

Questions & Answers About Prices

Does the product price include postage & taxes?

Prices listed on the product page are product prices only. Does not include product shipping costs and taxes. For product shipments overseas, product shipping costs and taxes will be calculated after you confirm your purchase. We will notify you of all costs via email. Please visit the How to Order page to see details of our product purchasing process.

Is the product price still negotiable?

The price of the product is still negotiable. Prices listed on the product page consist of retail prices applicable to all of our official channels. The discounted price listed on the product page is the price for purchases with the minimum quantity we set. If you want to buy our products in larger quantities than the minimum amount we set on the product page, you can contact us on the Contact Us page and provide more detailed information about the product you are going to order.

Can I resell your product at a higher or lower price than the retail price you set?

You are free to resell our products and set the price according to what you want as long as you are not our official sales channel. However, if you are our official sales channel then you must follow the price rules according to what we have set. Please visit our Terms and Conditions regarding Official Channels page for more detailed information!

Questions & Answers Product Delivery

What delivery service do you use?

For domestic product delivery, we use the following delivery services:

1. JNE,

2. JNT,

3. Anter Aja, &

4. SICEPAT.

For shipping products overseas, we will inform you after you confirm your purchase

How do I track a shipment?

We will confirm that the product you have purchased has been sent no later than 48 hours after we receive full payment, along with details of proof of product delivery so that you can track the delivery status of the product to the delivery service.

Questions & Answers About Payment

What payment methods are available when shopping for products on this site?

We only accept payments by transfer to a BCA (Bank Central Asia) bank account. Please visit the How to Order page for a more detailed look at how the payment process is done!